Learning Center

We tend to focus on resolving conflicts and not on what happens much farther upstream.  Forget about resolving conflict, what about those of us who have a hard time facing conflict at all, and when we are forced to, feel furious and awful. For many of us, due to a complex mix of upbringing, temperament, and experiences, disagreeing with someone ...

Organizations are on a quest to identify the essential elements of employee engagement. They dream of building cultures and work environments that will capture every last ounce of employee discretionary effort. They want employees who arrive at work every day with all the optimism, ambition and enthusiasm that they brought on their first day believing that happy people create more ...