Learning Center

It’s been about four months since workplaces first started navigating the uncharted waters of the Covid-19 pandemic. We are now entering a new phase of challenges which includes bringing back some employees who have been working remotely. This change will to be difficult for some employees so this is a good opportunity to review what is helpful to say (and ...

Workplaces are entering uncharted waters as they try to figure out how to protect both the health of their employees and their businesses in response to a looming worldwide COVID-19 pandemic. Company responses thus far have include halting non-essential business travel, cancelling professional conferences, having more employees work from home, forming task forces, dusting off emergency response plans, ordering increasingly ...

As a full-time clinician and mother to 3 young children, the term “self-care” always sent me a strong message that I was too self-indulgent when I should be solely focused on the needs of my children and my clients.  So I stopped listening to advice on this subject and I stopped trying. Each time I set a goal in this ...

I have been journaling for a few years now and it has turned out to be one of the best methods I have ever come across for reducing stress and achieving increased clarity and about goals, relationships and problems. I write longhand in a notebook trying to get onto the page whatever is on my mind at the moment but ...

At a recent conference, Lisa tearfully described to me her agony as sole caregiver for her disabled husband for 33 years. Her pain hints at the burden of 34 million Americans caring for loved ones with dementia, disabilities, and other enduring illnesses. Most caregivers report significant stress, which mirrors my experience the last seven years as chief caregiver for my ...

Our digital devices, the screens connecting us to an infinitely wide world of information, pose a significant challenge because they are so compelling and distracting. They pull our focus away from being in the moment and compromise our ability to concentrate on the essential tasks of daily life: paying attention to our loved ones, solving our work challenges, and practicing ...

Organizations implement rigorous strategic planning processes because they know they can’t pursue every possible goal. They have to make critical choices in order to focus their business on those objectives which provide the best opportunities for success. Similarly, if you want to be healthier and perform better at work, you should consider developing a strategic plan for improving your personal ...

Bad bosses are an unwelcome, but all too common, feature of the American workplace. Work environments have an abundance of stressors, but having a bad boss may be the worst. Consider the fact that approximately 50% of American workers have left their jobs in order to get away from a bad boss. Furthermore, according to Gallup’s 2017 State of the ...

During a February presentation at the Harvard School of Public Health Angus Deaton, the Nobel Prize-winning economist spoke about the rise in preventable deaths by suicide, alcoholism and addiction calling them “deaths of despair.” Public Health researchers around the world have started to recognize that loneliness plays a significant role in these deaths of despair and, as a result, loneliness ...

A report recently released by the CDC indicates that suicide rates have increased in almost every state from 1999 to 2016 with nearly 45,000 people taking their lives in 2016 alone. The recent deaths by suicide of Kate Spade followed by Anthony Bourdain have once again put this intensely complicated subject of suicide on the front pages of the media. ...

A large study conducted by the Federal Occupational Health (FOH), the largest provider of occupational health services in the federal government has linked EAP use with improvement on measures of productivity, work and social relationships, perceived health status, attendance and tardiness, and global assessment of functioning. FOH used a five-item measure, the Work Outcome Suite (WOS), recognized as the industry ...

“Twixt the optimist and the pessimist The difference is droll, The optimist sees the donut But the pessimist sees the hole” McLandburgh Wilson, 1915 Anyone who has ever tried to make healthy changes in the way that they eat, drink, exercise or smoke knows that you are not successful 100% of the time. We have many expressions for the all ...

According to the Department of Labor, 61.1% of married-couple families in 2016 had both parents working. In my counseling work, and in my role as husband to a working wife, I bear witness daily to the power spouses have to support or undermine their partners. As I enter my 50th year of marriage, still working and still married to a ...

It’s not a shocker to learn that a blog with a name like stress.health.business. (inaugurated in 2012) has featured more posts about stress than any other topic. However, you may be surprised to see how many different dimensions there are to the stress/productivity/health relationship. So, as we commence our 6th year of the blog, I have anthologized a diverse sampling ...

In part one of this two part post, the relevance and importance of the topic of suicide in the workplace was detailed. Suicide awareness efforts at schools and senior centers do not reach those in the middle years of their lives – a time when suicide can be an increased risk.  The proximity and time spent with coworkers means we ...

The workplace is a reflection of its surrounding community. Inevitably, issues in the community like addiction, depression, and family conflict have a direct impact on the workplace. Among these issues there is no topic more emotionally charged, or more important, than suicide. Suicide prevention warrants our attention in the workplace because the feelings of despair, isolation and hopelessness associated with ...

One of the most irritating, and unfortunately too common,   injustices of the contemporary workplace is seeing an individual with less competence and an inferior work ethic advance ahead of a more skilled and hard-working person simply because they are more adept at office politics. When the wrong people are getting promoted for the wrong reasons organizational productivity and morale eventually ...

Many companies are beginning to change the way they operate in order to reduce employee stress. In doing so they are recognizing that excessive stress is not only bad for employee health and happiness but it’s also a drag on productivity and the bottom line. Some of the most promising initiatives in this area are focused on creating a workplace ...

“Amateurs sit and wait for inspiration, the rest of us just get up and go to work.” Stephen King Some companies like Zappos spare no expense when it comes to trying to keep their employees happy. They provide snacks, ping pong, nap rooms, video games, free lunch and a wide assortment of other perks designed to improve morale and productivity. ...

I can’t imagine that anyone would ever feel inspired to write an article about the “Top Five Reasons for Taking 100% of Your Pay.” Nobody requires encouragement to accept their entire compensation. So why do 41% of Americans not use all of their available vacation time? Why are people not using an average of 9.2 days per year of their ...

The Department of Labor (DOL) is preparing to introduce new rules governing overtime pay this summer. The new regulations, which represent an historical reversal of a 50 year old trend, are very good news for salaried employees making between $23,600 and $50,440 per year. You probably didn’t know that fifty years ago overtime pay was the norm for salaried employees, ...

I can’t cite a source for the widely circulated statistic that “ten percent of conflicts are caused by a difference of opinion and 90% are caused by tone of voice” but my EAP consulting work supplies a steady stream of examples demonstrating the primacy of emotional tone in business communications. Whether a difference of opinion ends up leading to a ...

A high-ranking source at OSHA has confirmed that the agency will require all managers and supervisors (from companies with more than 25 employees) to pass a licensing exam by the year 2020 demonstrating management competencies. The senior OSHA official, who wishes to remain anonymous until the agency officially promulgates the new regulations, declared: “Management induced stress is a plague on ...

We spend a high percentage of our waking hours interacting with our work colleagues. Conventional wisdom has it that coworkers don’t have to like each other; they just need to do their jobs. According to some very interesting research coming out of Carnegie-Mellon and M.I.T. (not exactly epicenters of the “touchy-feely” school of business management) conventional wisdom, once again, turns ...

A recent article in the New York Times detailing the arduous demands Amazon places on its employees has put a spotlight on the subject of working long hours. The authors contend that Amazon, an amazingly successful company well on its way to become the world’s first trillion dollar retailer, is conducting a Darwinian experiment in “how far it can push ...

One of the most valuable classes I took as an undergraduate college student was a debate class. The professor took the time to uncover beliefs that we felt strongly about.  He then surprised us by having us debate the opposite position.  We were forced to develop and deliver a compelling argument that went exactly counter to what we felt strongly ...

Next time you start feeling the unwelcome onset of stress and all of it’s debilitating symptoms, take a couple of deep cleansing breaths and apply some of the life saving techniques that astronauts have developed for staying calm in crisis situations. Astronauts have the most stressful, and dangerous, of occupations and their training is the gold standard for successfully managing ...

A new research study from Stanford University and the Harvard Business School has named workplace stress as a contributor to at least 120,000 deaths a year and up to $190 billion in health care costs. 120,000 mothers and fathers and sisters and brothers and coworkers who die prematurely, in part, due to work environments that are allowed to remain toxic. ...

In our culture, which extols the merits of authenticity and transparency in everything from TED talks about leadership to advertisements for our food, it may seem a bit contrarian to make a case for the virtues of faking it. But I’d like to try.   Suppose you are the manager of a busy gift store at the height of the ...

We are forgetful creatures. I’m not referring to the “senior moment” variety of forgetfulness. I’m talking about the habitual forgetting that takes place in the midst of everyday life challenges and stresses, when we “forget” to make those choices that we know will keep our bodies, spirits and relationships healthy. We forget that change can only happen today and not ...

Work environments have an abundance of stressors, but having a boss who behaves badly may be the worst. The experience of being treated unfairly or rudely is always unpleasant, but when it comes at the hands of someone who has significant power over your income and career it can be devastating. The problem is often compounded by the well-meaning, but ...

People who have a persistent propensity to complain, find fault and judge others harshly can sap your energy and optimism if you are not careful. One of my EAP clients recently compared the effect of a colleague’s unrelenting negativity to a toxic cloud of second hand smoke: irritating, suffocating, and pervasive. It got me thinking about how challenging it can ...

You know the feeling. A dark cloud of procrastination sweeps in blocking the light of your enthusiasm, inspiration and creativity. Your project stalls. Momentum fizzles. Distraction and guilt follow. According to Dr. Joseph Ferrari, a leading researcher in the study of procrastination: “Everyone procrastinates, but not everyone is a procrastinator.” He estimates that 20% of adults in the United States ...

Our hyper-connected, 24/7, ultra-competitive and globalized work environment is putting extraordinary stress on employees and their families. The health consequences to individuals and the financial costs to businesses add up to a problem of staggering proportions: Depression has become the leading cause of disability worldwide. Behavioral disability costs have increased more than 300% in the past decade and account for ...

Employee Assistance Programs (EAPs) provide organizations and their employees an array of  counseling and supportive services to address the negative effects of workplace stress. This is an extremely important mission, and EAPs are uniquely positioned to deliver on it, but I think we should be doing even more. We should be going beyond simply repairing the damage caused by organizational ...

Last week the Boston Globe published a chart which details the current costs, in dollars and in time, of providing care for an older family member (It is worth noting that the chart appears in the business section because the astounding numbers illustrate just how significant this issue is for many employees and for the organizations that employ them)   ...

If you take the pleasure of getting things done at work and multiply that by the pleasure of getting better at what you do, the result is improved job satisfaction, higher motivation and diminished levels of stress. It’s a simple formula: we come to work to get something done and when we do our level of well-being and engagement increase. ...

Some days it feels that way. You’re a manager with an ever lengthening task list and rapidly approaching deadlines and you worry that your blood pressure and stress level may be reaching new heights. Then one of your employees, let’s call him Ted, walks in the office and asks: “Have you got a minute to talk?” Freeze frame. You are ...

According to a recent survey of senior executives the success rate for major change initiatives is only 54%. Why do so many organizational change initiatives fail? Organizations are certainly aware that their success depends on the ability to change and adapt to rapidly evolving conditions effecting markets, customers, suppliers and competitors. They assign their top management talent, often reinforced with ...

Stress is a modern plague responsible for 75% to 90% of all doctor’s office visits. OSHA has declared it a workplace hazard costing American business $300 billion annually. Conventional wisdom blames work, and its toxic stew of constant deadlines, excessive workloads, 24/7 connectivity and globalization, as the primary stressor in contemporary life. However, new research, recently published in the Journal ...

There is nothing better than an impending disaster to clarify the distinction between the essential and the trivial. When total annihilation is on the horizon no one is wasting any time worrying about whether it’s going to rain this weekend. The standard formula for disaster movies builds upon the stark choices offered by the threat of total calamity. In response ...

When I started working in the employee assistance profession, EAPs did not offer legal consultation services. If a distressed employee called us about a legal issue we could be sympathetic listeners and try to help them manage their anxiety about the problem, but we could not give them what they needed most which was immediate legal advice. I remember one ...

        We launched Comprehensive EAP’s blog on June 6, 2012  with an expression of hope for what it would become: ………a place where we can think about the psychology of behavior, health and productivity in the workplace.  What makes us more productive and more fulfilled? What gets in our way and impairs health, safety and productivity? What ...

“Anger impedes our ability to be happy, because anger and happiness are incompatible” -Unknown Anger is a combustible emotion which leaves a trail of regret in its wake. The inappropriate expression of anger can destroy a marriage or a career. Unexpressed anger, on the other hand, leads to a different, but equally toxic, set of problems. It can fester and ...

Let’s begin with the iconic image of Tom Hanks as the exasperated coach of a woman’s baseball team in the movie A League of Their Own, declaring “There’s no crying in baseball!” This image resonates for so many men because, let’s be honest here, some of us are flummoxed by tears and uncertain about how to respond to a person ...

Organizations are on a quest to identify the essential elements of employee engagement. They dream of building cultures and work environments that will capture every last ounce of employee discretionary effort. They want employees who arrive at work every day with all the optimism, ambition and enthusiasm that they brought on their first day believing that happy people create more ...

The intensive search for Malaysia Airlines Flight 370 entered its second month yesterday. Employee Assistance Programs (EAPs) are very experienced with helping individuals and organizations in times of crisis, but the unprecedented scope and circumstances of the Malaysian Air disaster, and the continuing uncertainty about the plane’s fate, have created unique challenges for the EAP professionals working to support the ...

For the past 25 years the Families & Work Institute has been tracking the benefits practices, policies and programs of U.S. employers. Their findings have documented the many ways that employers and employees benefit from flexible and family friendly workplaces. The data demonstrates that in return for providing a more supportive workplace to employees, employers benefit by having “more engaged employees, ...

You know that jittery feeling you get before you have to make a presentation? Most people believe that trying to “calm down” is the best way to handle this kind of pre-performance anxiety. It turns out that most people have it wrong. A recent study, by Alison Wood Brooks at the Harvard Business School, investigated this problem and her findings ...

Of all the complicated personal problems that employees bring to the workplace, none is more difficult for organizations to manage than drug and alcohol issues. Employee drug and alcohol problems pose uniquely troublesome challenges because the risks they pose to safety, health and quality are often obscured by employee deception and denial. Employees who are missing work or making errors ...

Are you a superhero? If you hesitated, think again: Are you a family caregiver? Do you juggle multiple demands at work? Are you the “go-to” person for planning family activities? Do you ever pick up the slack for family members or coworkers? If you answered yes to any of these questions, you may very well be a superhero. Although we ...

Last October, I had an opportunity to ask 25,000 strangers five questions concerning their attitudes and feelings about work. Today’s post reviews some of the responses I received to one of those questions: “What are your strategies for balancing the demands of work with those of your personal life?” As you might expect, there is great variability in how people ...

I usually write about the experience of working. Today I want to write about the experience of not working and the plight of the unemployed. HBO’s heart wrenching documentary, American Winter, offers a compelling primer on the life-changing consequences of being without a job in America.   The film documents the daily personal struggles of 8 families in Portland, Oregon ...

Workplaces with high levels of employee stress and anger are increasing their risk for many negative business outcomes including: Employee fatigue, concentration difficulties and diminished problem-solving abilities Diminished quality, productivity and customer service Under reporting of critical business issues (in order to avoid blame) Poor teamwork and coordination among individuals who are resentful and feel that they have been treated ...

“Just in time” counseling is what we provided to a single mother of a 16 year old son recently. She called us at 1:30 am besieged by worry about her son who had neither called nor made it home for his midnight curfew. Believe me when I tell you that this mother was not seeking an appointment to see one ...

In my role as an EAP consultant I have a front row seat for observing the damaging effects of workplace conflict on individuals and organizations. Destructive conflicts should not be confused with the constructive process of conflict that often propels creativity and innovation. Constructive conflict is based on a spirited competition of ideas and strategies and aims to improve the ...

A few years ago one of our client companies merged with their biggest competitor and they asked us to facilitate some preliminary meetings with the other management group which, until the merger, had been their rivals. There was much anxiety in both management groups about how to merge the two very different, adversarial and extremely competitive cultures. Andrew, a senior ...

As I pull into my office parking lot every morning, I often see this monstrosity of a white Chevy Silverado parked in a fashion that is just infuriating and a huge inconvenience to every person who needs to enter this lot.  Whoever drives this truck, parks it in such a manner that it is hidden by some bushes and by ...

Did you hear the story about the fellow who was walking through the Broadway theater district in New York and was accosted by a frantic stage manager? The stage manager told him that he needed to find a replacement for an actor that had suddenly come down with a case of laryngitis. The curtain was going up in 10 minutes ...

The business community is developing a variety of interventions that are designed to improve the health and productivity of employees while controlling their health care costs. Employers are well-positioned to positively influence employee health and behavioral choices with a wide array of tools including: financial incentives to reward positive health behaviors, healthy food choices in the cafeteria, effective management practices ...

When conflict becomes mean spirited and starts including personal attacks, group morale can quickly move to the dark side, the bane of every manager.  Recently I was asked to help two employees resolve a conflict that was having a negative impact on everyone around them.  Routine tasks were still getting done but the tension in the group cast a long ...

You know them. They are the management equivalent of helicopter parents (without the personal commitment and attachment). They hover over the work of their employees and they insist on inspecting and controlling the smallest details of a project. They are irritated by employee initiative and insist on being consulted on all decisions, even those well within the scope of the ...

When an employee reports being sickened at work by toxic fumes leaking into their work area, most organizations will carefully and expeditiously investigate the matter. We expect them to seek out the origin of the fumes and engineer a solution that protects employees from illness and the organization from liability. It would be short sighted and foolish, not to mention ...

We are increasingly awash in information. The remote gives us faster access to the information on television and Google gives us instantaneous access to the expanding universe of internet based information. Our phones, email and social media give us continuous and real time updates on our friends, family, acquaintances and colleagues. We are buyers and sellers in an information economy. ...

Even the “show me the numbers” folks over at the Wall Street Journal are alerting their readers to the fascinating body of research demonstrating the positive impact of smiling. It appears that remembering to smile more could pay off in a variety of ways including better heart health and lower stress levels. The idea that facial expressions don’t just reveal emotions ...

When it comes to balancing work and personal life managers have a double challenge. They not only have to figure out how to make work and home trade offs for their own well-being, they are also charged with the responsibility to be fair and responsive to their employees who are trying to manage the same challenges. Employees routinely talk their ...

A group of employees witnessed a fellow worker fall to his death. He slipped and fell while working on a catwalk high above the production floor. The HR manager who made the initial call for support to the EAP said that some workers were crying openly while others were leaving the plant to go home. The plant manager, who had ...

Maybe you have had the thought, especially in this final phase of cabin fever season: “I am losing it. The parent I want to be is leaving the building and a lunatic is poised to take his place.” This is a true story that took place on a Tuesday night many winters ago. I know it was a Tuesday because ...

Perhaps you remember the cartoon image of Wonder Woman or the Lynda Carter TV version of the 1970‘s female superhero. As more women have entered the paid workforce over the last several decades, the image of needing superhero powers to balance work, family and health has become a familiar metaphor.  Unfortunately, tending to the multiple needs of others often puts ...

It’s not your imagination. It’s a hard cold fact. Researchers at Texas A&M, after collecting data on auto speeds on most major roads every 15 minutes every day of the year, have concluded in their 2012 Annual Urban Mobility Report that traffic congestion is wicked bad. To be more precise, the average commuter loses 38 hours – nearly a week ...

EAP professionals don’t need a Gallup pollster to tell them that many Americans are feeling distressed about their jobs and work environments. We see the evidence every day in our offices: employees who are discouraged, running on empty and preoccupied by thoughts of “getting out.” The good news is that managers don’t need a big budget or anyone else’s permission ...

Providing ongoing care and support to an elder can evoke mixed emotions ranging from a sense of accomplishment and pride to guilt, anger and frustration. The 2012 American Time Use Survey reveals that nearly one quarter of those between the ages of 45-64 identify themselves as elder care providers. Caregiving can be stressful and difficult: 20% of caregivers are providing ...

When that feeling of being under so much pressure at work starts to carry over and you feel just as driven at home, it’s time to slow down, not speed up.  We have gotten very good at doing more in less time, undertaking several things at once, processing ever more information, and constantly reacting with split second decisions. But these ...

It’s that time of year again. The season of family gatherings, work festivities and vivid memories is upon us with all its promises, demands, traditions and expectations. In the spirit of inclusiveness we have learned to say “Happy Holidays” rather than “Merry Christmas” as a gesture of recognition for those who may not celebrate in the Christian tradition. Our developing ...

In a couple of weeks I will celebrate my 44th wedding anniversary. I’m not bragging. Honestly, I feel lucky that I didn’t screw it up when I think how very young and immature and needy I was at the outset. Like all marriages, mine dodged a few bullets along the way and should be considered a work in progress, but ...

How many times have we said, “I am going to do things differently this holiday season” and the results remain the same?  We fail because the tendency is to try to do more and to do it better.  The secret to a less stressful holiday is to not work harder but to be sure there is more “down time” for ...

In an age where we all can be broadcasters and publishers and personal brands and some of us have hundreds or thousands of friends and followers, the idea of humility may seem a bit quaint and dated. However, in an age of always on, always connected and need it a millisecond faster, humility can be a powerful antidote to the ...

One of the best things about social media is that it gives us daily access to the wonderful world of serendipity. Here I am scrolling through my Facebook feed of baby pictures, spam, political and social appeals, and miscellaneous artifacts of friends and family when I see a post from a friend linking to a Ted Talk by Dr. Brene ...

1.  EAPs improve early identification and intervention for employees with mental health and substance abuse disorders. 30-40% of your employees will experience mental health and/or substance abuse disorders at some point in their lives. Depression accounts for as much medical and disability cost as hypertension, diabetes, back problems and heart disease. The positive impacts of early intervention for an organization include: savings ...

Who doesn’t hate the feeling of being stuck? Whether it’s stuck in traffic or stuck in a business meeting that doesn’t seem to be going anywhere, the experience of being captive can be excruciating. Frustration and irritation rapidly escalate when we sense that we are wasting our time and missing an opportunity to do something we want to do. The ...

    Companies and nonprofits are attending to workplace culture in greater numbers than ever.  Inspiring stories from companies like Zappos have made their way around social media circles. Further, unless you've been under a rock you know that younger workers have less tolerance for workplace shenanigans by bullies and disagreeable coworkers that others have put up with for years.  ...

At the end of the summer I can be certain that on the first cool sleeping night, when early fall is in the air, I will have my prototypical school anxiety dream. It’s a lock. I was predicting this annual event last week to an HR colleague who said: “I thought I was the only one who had those.” Judging ...

Last month, Massachusetts General Hospital (MGH) added to its list of honors by moving into the number one spot on the 2012-13 U.S. News & World Report “America’s Best Hospitals” list.  MGH is a complex institution with more than 23,000 employees that handles some of the world’s most difficult and complicated cases. Hospital staff arrive at work every day knowing ...

At around 9 am this past Friday (8/24) Jeffrey Johnson shot and killed his former coworker, Steven Ercolino, at the Hazan Import Co. in New York City. Minutes later the police shot and killed Mr. Johnson as he was attempting to leave the scene. Mr. Johnson, 58 years old, was laid off last year from his position as a clothing ...

Every morning I wake up and, after having a cup of coffee and reading The Boston Globe, I go to work on the Sudoku puzzle. Like millions of other people I look forward to testing myself against the day’s 9×9 grid. We puzzle people (let’s not forget the crossword folks) happily engage with this task even though we are never ...

While we do not have access to the performance appraisals Snow White might have completed for Happy and Grumpy , the business research consistently demonstrates that happy employees produce more, miss less work, are less likely to quit and make a greater commitment to their jobs than grumpy employees. In their recent review of this research in the Harvard Business ...

We invite a lot of gratuitous psychological trouble when we convince ourselves that we fully understand the motivations of the people around us at home and at work. You can save yourself a boatload of stress and unhappiness simply by making a commitment to be from the land of “I don’t know.” Just because we have the mental capacity to ...

When it comes to stress, if the soup’s too hot you can strain your heart, increase your risk of chronic disease, weaken your immune system, be distracted by worry, become irritable and pessimistic and find yourself making poor decisions. And if the soups too cold you risk boredom, lethargy and lack of motivation and engagement. But if the soup is ...

For the past 32 years I have had a front row seat at the ongoing drama of elation, disappointment, achievement, loss, bravery and betrayal that occurs every day in the world of business. This has been the sustaining and motivating privilege of working all these years in the EAP profession. Employees and managers and family members have trusted me to ...