Learning Center

Employee Assistance Programs (EAPs) provide organizations and their employees an array of  counseling and supportive services to address the negative effects of workplace stress. This is an extremely important mission, and EAPs are uniquely positioned to deliver on it, but I think we should be doing even more. We should be going beyond simply repairing the damage caused by organizational ...

Advances in brain imaging technologies are extending the reach of scientific comprehension into the complex and fascinating recesses of human motivation. By studying detailed pictures of the brain’s responses to different situations neuroscientists are changing our understanding of why people act the way they do. Business leaders have an opportunity to translate these discoveries about human motivation into organizational cultures ...

According to a recent survey of senior executives the success rate for major change initiatives is only 54%. Why do so many organizational change initiatives fail? Organizations are certainly aware that their success depends on the ability to change and adapt to rapidly evolving conditions effecting markets, customers, suppliers and competitors. They assign their top management talent, often reinforced with ...

In 1982, Zingerman’s Deli served their first magnificent overstuffed sandwich in Ann Arbor, Michigan. The founders, Ari Weinzweig and Paul Saginaw, were united by their dream of the perfect corn beef on rye. That year was my (lucky) 13th year in Ann Arbor and I just couldn’t get enough of their insanely addictive food. I left Ann Arbor in 1983, ...

Last month, Massachusetts General Hospital (MGH) added to its list of honors by moving into the number one spot on the 2012-13 U.S. News & World Report “America’s Best Hospitals” list.  MGH is a complex institution with more than 23,000 employees that handles some of the world’s most difficult and complicated cases. Hospital staff arrive at work every day knowing ...