Learning Center

One of the more common misconceptions about counseling is that the primary purpose is to rehash troubling events from the past. This is a particularly harmful misconception because, if you believe it, you are likely to conceive of counseling as a painful and futile exercise since, obviously, no amount of conversation can ever change the past. Of course, counselors do ...

I can’t cite a source for the widely circulated statistic that “ten percent of conflicts are caused by a difference of opinion and 90% are caused by tone of voice” but my EAP consulting work supplies a steady stream of examples demonstrating the primacy of emotional tone in business communications. Whether a difference of opinion ends up leading to a ...