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Workplaces are entering uncharted waters as they try to figure out how to protect both the health of their employees and their businesses in response to a looming worldwide COVID-19 pandemic. Company responses thus far have include halting non-essential business travel, cancelling professional conferences, having more employees work from home, forming task forces, dusting off emergency response plans, ordering increasingly ...

I have been journaling for a few years now and it has turned out to be one of the best methods I have ever come across for reducing stress and achieving increased clarity and about goals, relationships and problems. I write longhand in a notebook trying to get onto the page whatever is on my mind at the moment but ...

The project may be entirely ordinary like cleaning out the garage, or it may be critically significant like preparing a major presentation for work. The goal may be to start eating more healthy foods or to advance your career. Whatever the circumstances, one of the major obstacles facing any project or goal is the phenomenon of procrastination. And the digital ...

Our digital devices, the screens connecting us to an infinitely wide world of information, pose a significant challenge because they are so compelling and distracting. They pull our focus away from being in the moment and compromise our ability to concentrate on the essential tasks of daily life: paying attention to our loved ones, solving our work challenges, and practicing ...

In January 2018, Stress.Health.Business published a post which anthologized ten of our most popular blogs on the effects of stress on employee health, engagement and productivity. That anthology turned out to be our most widely read post of 2018. We are continuing this successful tradition in 2019 by assembling the following selection of our most popular blogs documenting the multi-faceted ...

Since its inception in 2012 stress.health.business has showcased numerous examples of companies making strategic choices which benefit both employees and profits. These companies do not view the workplace as a zero sum game where the needs of employers are competing with the needs of employees. Rather, they seek to achieve a competitive edge by identifying and promoting those factors that ...

Having medical insurance is no longer a guarantee that you can get the mental health services you require. A recent survey conducted by the Blue Cross Blue Shield of Massachusetts Foundation found that more than half of the adults who sought mental health or addiction treatment experienced significant difficulty in getting that care. The obstacles to receiving care were so ...

I have just reviewed a very compelling new research report which concludes that companies who “embrace best practices for employing and supporting more persons with disabilities in their workforce have outperformed their peers.” The study, presented in a report from Accenture in partnership with Disability : In and the American Association of People with Disabilities, found that companies that championed ...

Bad bosses are an unwelcome, but all too common, feature of the American workplace. Work environments have an abundance of stressors, but having a bad boss may be the worst. Consider the fact that approximately 50% of American workers have left their jobs in order to get away from a bad boss. Furthermore, according to Gallup’s 2017 State of the ...

It is critically important for organizations to be certain that their employees fully understand the definition and risks of harassment in the workplace. A well-designed training program can have a positive impact on reducing the types of misunderstandings and confusion that, if left uncorrected, can lead to a disrespectful or hostile work environment. An ounce of prevention is truly worth ...

During a February presentation at the Harvard School of Public Health Angus Deaton, the Nobel Prize-winning economist spoke about the rise in preventable deaths by suicide, alcoholism and addiction calling them “deaths of despair.” Public Health researchers around the world have started to recognize that loneliness plays a significant role in these deaths of despair and, as a result, loneliness ...

Is your company prepared for a potential increase in the reporting of harassment due to the social momentum and heightened awareness generated by the #MeToo empowerment movement? There has never been a better time to review your organization’s training strategy in this critical area. You only have to look at the Wynn Corporations losing 18% of its value following sexual ...

A large study conducted by the Federal Occupational Health (FOH), the largest provider of occupational health services in the federal government has linked EAP use with improvement on measures of productivity, work and social relationships, perceived health status, attendance and tardiness, and global assessment of functioning. FOH used a five-item measure, the Work Outcome Suite (WOS), recognized as the industry ...

The most successful employers are always looking for a fully balanced “win-win” when it comes to achieving both higher productivity and healthier, happier, and more engaged employees. These organizations do not view the workplace as a zero sum game where the needs of employers are competing with the needs of employees. Rather, they seek to achieve a competitive edge by ...

It’s not a shocker to learn that a blog with a name like stress.health.business. (inaugurated in 2012) has featured more posts about stress than any other topic. However, you may be surprised to see how many different dimensions there are to the stress/productivity/health relationship. So, as we commence our 6th year of the blog, I have anthologized a diverse sampling ...

When I moved with my family from Maryland to Massachusetts 16 years ago, I told my husband and my realtor that my two top requirements were to be within 3 miles of a health club and a great coffee shop. This specification was not simply on my wish list, it was on my required list. At the time, I had ...

For the past several years we have seen growing awareness in the business community about the high cost of sleep disorders. There is an abundance of research which validates the impact of sleep problems on productivity: An international human resource company has declared that “insufficient sleep” is the number one condition damaging corporate productivity. This finding followed a thorough examination ...

We tend to focus on resolving conflicts and not on what happens much farther upstream.  Forget about resolving conflict, what about those of us who have a hard time facing conflict at all, and when we are forced to, feel furious and awful. For many of us, due to a complex mix of upbringing, temperament, and experiences, disagreeing with someone ...

The United States won 121 medals out of a possible 306 at the 2016 Rio Olympics which just concluded in Brazil. You probably are not aware that Denmark defeated the United States 2-0 in Women’s Badminton (doubles) at the Rio Olympics. More importantly, you may not know how we compare to Denmark in the area of workplace happiness. Let’s start ...

Many companies are beginning to change the way they operate in order to reduce employee stress. In doing so they are recognizing that excessive stress is not only bad for employee health and happiness but it’s also a drag on productivity and the bottom line. Some of the most promising initiatives in this area are focused on creating a workplace ...

“Amateurs sit and wait for inspiration, the rest of us just get up and go to work.” Stephen King Some companies like Zappos spare no expense when it comes to trying to keep their employees happy. They provide snacks, ping pong, nap rooms, video games, free lunch and a wide assortment of other perks designed to improve morale and productivity. ...

I can’t imagine that anyone would ever feel inspired to write an article about the “Top Five Reasons for Taking 100% of Your Pay.” Nobody requires encouragement to accept their entire compensation. So why do 41% of Americans not use all of their available vacation time? Why are people not using an average of 9.2 days per year of their ...

We spend a high percentage of our waking hours interacting with our work colleagues. Conventional wisdom has it that coworkers don’t have to like each other; they just need to do their jobs. According to some very interesting research coming out of Carnegie-Mellon and M.I.T. (not exactly epicenters of the “touchy-feely” school of business management) conventional wisdom, once again, turns ...

A recent article in the New York Times detailing the arduous demands Amazon places on its employees has put a spotlight on the subject of working long hours. The authors contend that Amazon, an amazingly successful company well on its way to become the world’s first trillion dollar retailer, is conducting a Darwinian experiment in “how far it can push ...

Many organizations try to boost employee productivity by using traditional analytic approaches which focus on strategic planning, goal setting and process efficiency measures. These methods reflect the belief that better systems, planning and processes lead to better employee performance. Other organizations emphasize improving employee benefits, perks, compensation, and schedules as a means to increase productivity. This approach reflects the belief ...

What happens when you have a winning product and/or business strategy but your managers have poor people skills? Lost opportunity is what happens. Failure to capitalize is what happens. Your business loses is what happens. Even the best business strategies do not implement themselves. They require communication, coordination, alignment, and efficiency. In other words, they require leaders with strong people ...

A new research study from Stanford University and the Harvard Business School has named workplace stress as a contributor to at least 120,000 deaths a year and up to $190 billion in health care costs. 120,000 mothers and fathers and sisters and brothers and coworkers who die prematurely, in part, due to work environments that are allowed to remain toxic. ...

We are forgetful creatures. I’m not referring to the “senior moment” variety of forgetfulness. I’m talking about the habitual forgetting that takes place in the midst of everyday life challenges and stresses, when we “forget” to make those choices that we know will keep our bodies, spirits and relationships healthy. We forget that change can only happen today and not ...

Work environments have an abundance of stressors, but having a boss who behaves badly may be the worst. The experience of being treated unfairly or rudely is always unpleasant, but when it comes at the hands of someone who has significant power over your income and career it can be devastating. The problem is often compounded by the well-meaning, but ...

You know the feeling. A dark cloud of procrastination sweeps in blocking the light of your enthusiasm, inspiration and creativity. Your project stalls. Momentum fizzles. Distraction and guilt follow. According to Dr. Joseph Ferrari, a leading researcher in the study of procrastination: “Everyone procrastinates, but not everyone is a procrastinator.” He estimates that 20% of adults in the United States ...

Our hyper-connected, 24/7, ultra-competitive and globalized work environment is putting extraordinary stress on employees and their families. The health consequences to individuals and the financial costs to businesses add up to a problem of staggering proportions: Depression has become the leading cause of disability worldwide. Behavioral disability costs have increased more than 300% in the past decade and account for ...

Employee Assistance Programs (EAPs) provide organizations and their employees an array of  counseling and supportive services to address the negative effects of workplace stress. This is an extremely important mission, and EAPs are uniquely positioned to deliver on it, but I think we should be doing even more. We should be going beyond simply repairing the damage caused by organizational ...

Advances in brain imaging technologies are extending the reach of scientific comprehension into the complex and fascinating recesses of human motivation. By studying detailed pictures of the brain’s responses to different situations neuroscientists are changing our understanding of why people act the way they do. Business leaders have an opportunity to translate these discoveries about human motivation into organizational cultures ...

Last week the Boston Globe published a chart which details the current costs, in dollars and in time, of providing care for an older family member (It is worth noting that the chart appears in the business section because the astounding numbers illustrate just how significant this issue is for many employees and for the organizations that employ them)   ...

If you take the pleasure of getting things done at work and multiply that by the pleasure of getting better at what you do, the result is improved job satisfaction, higher motivation and diminished levels of stress. It’s a simple formula: we come to work to get something done and when we do our level of well-being and engagement increase. ...

Some days it feels that way. You’re a manager with an ever lengthening task list and rapidly approaching deadlines and you worry that your blood pressure and stress level may be reaching new heights. Then one of your employees, let’s call him Ted, walks in the office and asks: “Have you got a minute to talk?” Freeze frame. You are ...

According to a recent survey of senior executives the success rate for major change initiatives is only 54%. Why do so many organizational change initiatives fail? Organizations are certainly aware that their success depends on the ability to change and adapt to rapidly evolving conditions effecting markets, customers, suppliers and competitors. They assign their top management talent, often reinforced with ...

The National Institute of Mental Health estimates that 6.7% of the U.S. adult population has a major depressive disorder in any given 12 month period. The number goes up to 16.5% when looking at how many people have depression over the course of their lifetime. Depression is a devastating condition that can rob you of the precious ability to enjoy ...

Stress is a modern plague responsible for 75% to 90% of all doctor’s office visits. OSHA has declared it a workplace hazard costing American business $300 billion annually. Conventional wisdom blames work, and its toxic stew of constant deadlines, excessive workloads, 24/7 connectivity and globalization, as the primary stressor in contemporary life. However, new research, recently published in the Journal ...

Are you getting enough sleep? The National Sleep Foundation survey reports that 60% of us struggle with our sleep every night. Sleep problems, which are being linked to an ever expanding array of health and psychological problems, were recently described as “the new health frontier.” Employers, who are waking up to the mounting evidence documenting the impact of insufficient sleep ...

        We launched Comprehensive EAP’s blog on June 6, 2012  with an expression of hope for what it would become: ………a place where we can think about the psychology of behavior, health and productivity in the workplace.  What makes us more productive and more fulfilled? What gets in our way and impairs health, safety and productivity? What ...

“Anger impedes our ability to be happy, because anger and happiness are incompatible” -Unknown Anger is a combustible emotion which leaves a trail of regret in its wake. The inappropriate expression of anger can destroy a marriage or a career. Unexpressed anger, on the other hand, leads to a different, but equally toxic, set of problems. It can fester and ...

The most persuasive evidence for the value of an Employee Assistance program (EAP) depends on who is making the decision. If you are a human resources professional, or you are a front line manager, your value equation probably includes how the EAP helps you get your work done and makes your life less stressful. You assign a tangible value to ...

Let’s begin with the iconic image of Tom Hanks as the exasperated coach of a woman’s baseball team in the movie A League of Their Own, declaring “There’s no crying in baseball!” This image resonates for so many men because, let’s be honest here, some of us are flummoxed by tears and uncertain about how to respond to a person ...

Organizations are on a quest to identify the essential elements of employee engagement. They dream of building cultures and work environments that will capture every last ounce of employee discretionary effort. They want employees who arrive at work every day with all the optimism, ambition and enthusiasm that they brought on their first day believing that happy people create more ...

For the past 25 years the Families & Work Institute has been tracking the benefits practices, policies and programs of U.S. employers. Their findings have documented the many ways that employers and employees benefit from flexible and family friendly workplaces. The data demonstrates that in return for providing a more supportive workplace to employees, employers benefit by having “more engaged employees, ...

The next time I present a training program for supervisors about using the EAP to help manage performance, I will be referencing a news story that was reported a couple of weeks ago in the Detroit area media. The story focuses on a letter Carolyn Moceri, the City Treasurer of Warren, Michigan wrote to the Director of Human Resources requesting ...

You know that jittery feeling you get before you have to make a presentation? Most people believe that trying to “calm down” is the best way to handle this kind of pre-performance anxiety. It turns out that most people have it wrong. A recent study, by Alison Wood Brooks at the Harvard Business School, investigated this problem and her findings ...

Of all the complicated personal problems that employees bring to the workplace, none is more difficult for organizations to manage than drug and alcohol issues. Employee drug and alcohol problems pose uniquely troublesome challenges because the risks they pose to safety, health and quality are often obscured by employee deception and denial. Employees who are missing work or making errors ...

Sleep has become one of the hottest topics in medical and corporate circles. In the past 10 years there has been a mounting volume of studies, surveys and discoveries validating the fundamental importance of sleep. The National Institute of Health states it plainly: “sleep plays a vital role in your health and wellbeing throughout your life.” Insufficient sleep has been ...

Last October, I had an opportunity to ask 25,000 strangers five questions concerning their attitudes and feelings about work. Today’s post reviews some of the responses I received to one of those questions: “What are your strategies for balancing the demands of work with those of your personal life?” As you might expect, there is great variability in how people ...

I am concerned about the escalating lack of civility that surrounds us in our everyday life. Incivility at work has many different forms. We see everything from the gossiping coworker to the intimidating bully. Then there are the supervisors who take credit for your work but never give credit and the managers who are dismissive and rude and will not ...

One of my best management experiences was coaching my son’s Little League baseball team. I may not be able to remember the name of the movie with what’s-his-name in it that I saw last week but I can tell you the name of each kid on the team and what position they played. That group played hard and had a ...

“Some people come into our lives, leave footprints on our hearts, and we are never the same.” Franz Peter Schubert Today’s post is the third in a series. Part 1 explained how I won the Listserve lottery and earned the prize of polling 25,000 strangers about their feelings about work. Part 2 looked at some of the answers I received ...

“If management stopped demotivating their employees then they wouldn’t have to worry so much about motivating them.” W. Edwards Deming If you read my blog post last week you know that I was the winner of The Listserve email lottery and as a result had the opportunity to ask 5 questions to a diverse group of 25,000 strangers. This week ...

What would you want to say if you had the chance to send an email to 25,000 strangers dispersed across planet earth? That’s the question that faced me last week and I had 48 hours to decide what to do with this opportunity. The Listserve is an email lottery. One person every day has a chance to broadcast a message ...

Workplaces with high levels of employee stress and anger are increasing their risk for many negative business outcomes including: Employee fatigue, concentration difficulties and diminished problem-solving abilities Diminished quality, productivity and customer service Under reporting of critical business issues (in order to avoid blame) Poor teamwork and coordination among individuals who are resentful and feel that they have been treated ...

A recent analysis from an international human resource company revealed that of the top 15 drivers of poor employee productivity the number one culprit is insufficient sleep. The remaining top 14 drivers of lost productivity were: depression; fatigue; back/neck pain; anxiety; hypertension; other emotional disorders; arthritis; obesity; chronic pain; headache; irritable bowel; high cholesterol; heart disease; and allergies.  Amazingly, eight ...

EAPs help employees and organizations with a wide range of personal problems that affect work performance. None may be more important than the misuse of alcohol and other drugs because of the additional safety and health risks associated with substance abuse issues. The misuse of alcohol and drugs becomes an immediate occupational health and safety concern when an employee’s coordination, ...

A few years ago one of our client companies merged with their biggest competitor and they asked us to facilitate some preliminary meetings with the other management group which, until the merger, had been their rivals. There was much anxiety in both management groups about how to merge the two very different, adversarial and extremely competitive cultures. Andrew, a senior ...

Did you hear the story about the fellow who was walking through the Broadway theater district in New York and was accosted by a frantic stage manager? The stage manager told him that he needed to find a replacement for an actor that had suddenly come down with a case of laryngitis. The curtain was going up in 10 minutes ...

The business community is developing a variety of interventions that are designed to improve the health and productivity of employees while controlling their health care costs. Employers are well-positioned to positively influence employee health and behavioral choices with a wide array of tools including: financial incentives to reward positive health behaviors, healthy food choices in the cafeteria, effective management practices ...

The idea of employee burnout been in circulation since the 1970s and continues to be relevant in contemporary discussions of job stress and the employee experience of work. The original burnout metaphor refers to the smothering of a fire or the extinguishing of a candle by depriving it of the resources (oxygen) it needs to burn brightly. By extension, the ...

You know them. They are the management equivalent of helicopter parents (without the personal commitment and attachment). They hover over the work of their employees and they insist on inspecting and controlling the smallest details of a project. They are irritated by employee initiative and insist on being consulted on all decisions, even those well within the scope of the ...

When an employee reports being sickened at work by toxic fumes leaking into their work area, most organizations will carefully and expeditiously investigate the matter. We expect them to seek out the origin of the fumes and engineer a solution that protects employees from illness and the organization from liability. It would be short sighted and foolish, not to mention ...

The compelling logic that supports organizations investing in EAP mental health and substance abuse services is based on some well-documented facts*: Mental health and substance abuse disorders are prevalent in the workplace In the U.S. 30-40% of the population experience mental health and/or substance abuse disorders at some point in their lives 15-20% require professional assistance in a given year ...

When it comes to balancing work and personal life managers have a double challenge. They not only have to figure out how to make work and home trade offs for their own well-being, they are also charged with the responsibility to be fair and responsive to their employees who are trying to manage the same challenges. Employees routinely talk their ...

As the Northeast digs out from the storm named Nemo, I am thinking about the status of telecommuting in the workplace. I haven’t seen the numbers on this yet, but I would wager that a record number of Massachusetts employees were working from home last Friday as this super storm approached and the governor ordered everyone off the roads. The ...

EAP professionals don’t need a Gallup pollster to tell them that many Americans are feeling distressed about their jobs and work environments. We see the evidence every day in our offices: employees who are discouraged, running on empty and preoccupied by thoughts of “getting out.” The good news is that managers don’t need a big budget or anyone else’s permission ...

1.  EAPs improve early identification and intervention for employees with mental health and substance abuse disorders. 30-40% of your employees will experience mental health and/or substance abuse disorders at some point in their lives. Depression accounts for as much medical and disability cost as hypertension, diabetes, back problems and heart disease. The positive impacts of early intervention for an organization include: savings ...

    Companies and nonprofits are attending to workplace culture in greater numbers than ever.  Inspiring stories from companies like Zappos have made their way around social media circles. Further, unless you've been under a rock you know that younger workers have less tolerance for workplace shenanigans by bullies and disagreeable coworkers that others have put up with for years.  ...

While we do not have access to the performance appraisals Snow White might have completed for Happy and Grumpy , the business research consistently demonstrates that happy employees produce more, miss less work, are less likely to quit and make a greater commitment to their jobs than grumpy employees. In their recent review of this research in the Harvard Business ...

When it comes to stress, if the soup’s too hot you can strain your heart, increase your risk of chronic disease, weaken your immune system, be distracted by worry, become irritable and pessimistic and find yourself making poor decisions. And if the soups too cold you risk boredom, lethargy and lack of motivation and engagement. But if the soup is ...

For the past 32 years I have had a front row seat at the ongoing drama of elation, disappointment, achievement, loss, bravery and betrayal that occurs every day in the world of business. This has been the sustaining and motivating privilege of working all these years in the EAP profession. Employees and managers and family members have trusted me to ...