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Mark J. Sagor, M.A., CEAP

About Mark J. Sagor, M.A., CEAP

Trying to make a difference in the ongoing drama of elation, disappointment, achievement, loss, bravery and stress that occurs at the intersection of professional and personal life.

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Posts Tagged With: payback

Emotional Intelligence, Conflict & Business Outcomes

April 6, 2016 10:09 am

I can’t cite a source for the widely circulated statistic that “ten percent of conflicts are caused by a difference of opinion and 90% are caused by tone of voice”… [more]

POSTED IN: EAP, Leadership, Motivation, Productivity TAGS: bullying, business outcomes, communication, conflicts, consulting, culture, EAP, emotional tone, empathy, engagement, harassment, interpersonal skills, leadership, listening, mood, motivation, payback, people skills, performance, respect, self-awareness, self-control, stress, summer job, talent drain

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