Learning Center

It’s been about four months since workplaces first started navigating the uncharted waters of the Covid-19 pandemic. We are now entering a new phase of challenges which includes bringing back some employees who have been working remotely. This change will to be difficult for some employees so this is a good opportunity to review what is helpful to say (and ...

Workplaces are entering uncharted waters as they try to figure out how to protect both the health of their employees and their businesses in response to a looming worldwide COVID-19 pandemic. Company responses thus far have include halting non-essential business travel, cancelling professional conferences, having more employees work from home, forming task forces, dusting off emergency response plans, ordering increasingly ...

Organizations implement rigorous strategic planning processes because they know they can’t pursue every possible goal. They have to make critical choices in order to focus their business on those objectives which provide the best opportunities for success. Similarly, if you want to be healthier and perform better at work, you should consider developing a strategic plan for improving your personal ...

When I was a teenager I loved talking on the phone. Who didn’t? I remember sitting with the corded phone to my ear, watching my favorite soap opera, and talking with my best friend next door who was sitting with her corded phone, watching the same soap opera. I would spend hours in the evening talking with my friends, tying ...

I can’t cite a source for the widely circulated statistic that “ten percent of conflicts are caused by a difference of opinion and 90% are caused by tone of voice” but my EAP consulting work supplies a steady stream of examples demonstrating the primacy of emotional tone in business communications. Whether a difference of opinion ends up leading to a ...

Many organizations try to boost employee productivity by using traditional analytic approaches which focus on strategic planning, goal setting and process efficiency measures. These methods reflect the belief that better systems, planning and processes lead to better employee performance. Other organizations emphasize improving employee benefits, perks, compensation, and schedules as a means to increase productivity. This approach reflects the belief ...

What happens when you have a winning product and/or business strategy but your managers have poor people skills? Lost opportunity is what happens. Failure to capitalize is what happens. Your business loses is what happens. Even the best business strategies do not implement themselves. They require communication, coordination, alignment, and efficiency. In other words, they require leaders with strong people ...