Learning Center

It is critically important for organizations to be certain that their employees fully understand the definition and risks of harassment in the workplace. A well-designed training program can have a positive impact on reducing the types of misunderstandings and confusion that, if left uncorrected, can lead to a disrespectful or hostile work environment. An ounce of prevention is truly worth ...

Is your company prepared for a potential increase in the reporting of harassment due to the social momentum and heightened awareness generated by the #MeToo empowerment movement? There has never been a better time to review your organization’s training strategy in this critical area. You only have to look at the Wynn Corporations losing 18% of its value following sexual ...

I can’t cite a source for the widely circulated statistic that “ten percent of conflicts are caused by a difference of opinion and 90% are caused by tone of voice” but my EAP consulting work supplies a steady stream of examples demonstrating the primacy of emotional tone in business communications. Whether a difference of opinion ends up leading to a ...

Of all the employee personal issues that managers and HR professionals are called upon to address none is more complicated, hidden and stressful than domestic violence. A new Massachusetts law, signed by Governor Deval Patrick on August 8, 2014, has now codified specific employer responsibilities to employees who are victims of domestic violence. Under the new law, employers with at ...

The next time I present a training program for supervisors about using the EAP to help manage performance, I will be referencing a news story that was reported a couple of weeks ago in the Detroit area media. The story focuses on a letter Carolyn Moceri, the City Treasurer of Warren, Michigan wrote to the Director of Human Resources requesting ...