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Mark J. Sagor, M.A., CEAP

About Mark J. Sagor, M.A., CEAP

Trying to make a difference in the ongoing drama of elation, disappointment, achievement, loss, bravery and stress that occurs at the intersection of professional and personal life.

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Posts Tagged With: employee relations

Employees, Customers, Leadership & Social Media: Lessons from the #MarketBasket Debacle

August 20, 2014 9:41 am

The current Market Basket saga features product and customer shortages but there certainly is no lack of compelling story lines and business lessons here. The intricate melodrama of the Demoulas’… [more]

POSTED IN: Blog, Leadership TAGS: corporate governance, culture, customer service, employee relations, Facebook, leadership, loyalty, relationships, respect, social media, Twitter, values

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