Learning Center

I have just reviewed a very compelling new research report which concludes that companies who “embrace best practices for employing and supporting more persons with disabilities in their workforce have outperformed their peers.” The study, presented in a report from Accenture in partnership with Disability : In and the American Association of People with Disabilities, found that companies that championed ...

We tend to focus on resolving conflicts and not on what happens much farther upstream.  Forget about resolving conflict, what about those of us who have a hard time facing conflict at all, and when we are forced to, feel furious and awful. For many of us, due to a complex mix of upbringing, temperament, and experiences, disagreeing with someone ...

Meetings are important. For better or worse, most organizational decisions are still made in groups. Meetings are a ubiquitous element of organizational life even as teams are now often geographically dispersed and collaborating online as well as in person. A productive meeting energizes, coordinates and galvanizes a team. Dysfunctional meetings, on the other hand, lead not only to bad decisions, ...

It was about an hour before I was supposed to “run” my first therapy group. The clients, ranging in age from 20 to 60, were in various stages of recovery from heroin addiction. I was 26 years old, had never run a group by myself, and was suddenly feeling a little panicky about the assignment. Among them, the group members ...

There is nothing better than an impending disaster to clarify the distinction between the essential and the trivial. When total annihilation is on the horizon no one is wasting any time worrying about whether it’s going to rain this weekend. The standard formula for disaster movies builds upon the stark choices offered by the threat of total calamity. In response ...

It’s that time of year again. The season of family gatherings, work festivities and vivid memories is upon us with all its promises, demands, traditions and expectations. In the spirit of inclusiveness we have learned to say “Happy Holidays” rather than “Merry Christmas” as a gesture of recognition for those who may not celebrate in the Christian tradition. Our developing ...

    Companies and nonprofits are attending to workplace culture in greater numbers than ever.  Inspiring stories from companies like Zappos have made their way around social media circles. Further, unless you've been under a rock you know that younger workers have less tolerance for workplace shenanigans by bullies and disagreeable coworkers that others have put up with for years.  ...