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Posts tagged with “customer service”


Returning to Work Following a Bereavement

  Grieving has many different faces. Some of them are familiar and expected like sadness and despair. However, some of the effects of bereavement are more subtle such as experiencing an insidious decline in concentration and enthusiasm. This can be a problem for people returning to work after a bereavement leave. It has been a problem for me for almost ...

Employees, Customers, Leadership & Social Media: Lessons from the #MarketBasket Debacle

The current Market Basket saga features product and customer shortages but there certainly is no lack of compelling story lines and business lessons here. The intricate melodrama of the Demoulas’ family feud, the emergence of a rank and file army supporting a fired CEO and the suspense concerning how and when all the complicated elements will be resolved have captured, ...

Thoughts for a Happier Life

Ethel Weiss is the primary (and sole) investigator for the longest running research project in the country on the subject of happiness and job satisfaction. When I tell you that the study is being conducted in Massachusetts you might reasonably suspect that the Harvard Business School or M.I.T. have something to do with it, but they don’t. Ethel’s extraordinary research ...
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  • About
    • Overview
    • Our Team
    • How We Work
    • Our Difference
    • Hear From Our Clients
    • Contact Us
  • Get a Quote
  • Request Services

Member Login
  • Services
    • Training
    • Crisis Intervention
    • Consulting
  • EAP Resources
    • Overview of All Resources
    • Counseling Services
    • Wellness
      • Wellness
      • Nursing Mother Assist
      • Sleep Coaching
    • Work-Life
      • Legal and Fiancial Services
      • Daily Living
      • Dependent Care
  • Learning Center

1-800-344-1011