Learning Center

Organizations implement rigorous strategic planning processes because they know they can’t pursue every possible goal. They have to make critical choices in order to focus their business on those objectives which provide the best opportunities for success. Similarly, if you want to be healthier and perform better at work, you should consider developing a strategic plan for improving your personal ...

Bad bosses are an unwelcome, but all too common, feature of the American workplace. Work environments have an abundance of stressors, but having a bad boss may be the worst. Consider the fact that approximately 50% of American workers have left their jobs in order to get away from a bad boss. Furthermore, according to Gallup’s 2017 State of the ...

According to the Department of Labor, 61.1% of married-couple families in 2016 had both parents working. In my counseling work, and in my role as husband to a working wife, I bear witness daily to the power spouses have to support or undermine their partners. As I enter my 50th year of marriage, still working and still married to a ...

We tend to focus on resolving conflicts and not on what happens much farther upstream.  Forget about resolving conflict, what about those of us who have a hard time facing conflict at all, and when we are forced to, feel furious and awful. For many of us, due to a complex mix of upbringing, temperament, and experiences, disagreeing with someone ...

One of the most valuable classes I took as an undergraduate college student was a debate class. The professor took the time to uncover beliefs that we felt strongly about.  He then surprised us by having us debate the opposite position.  We were forced to develop and deliver a compelling argument that went exactly counter to what we felt strongly ...

Many organizations try to boost employee productivity by using traditional analytic approaches which focus on strategic planning, goal setting and process efficiency measures. These methods reflect the belief that better systems, planning and processes lead to better employee performance. Other organizations emphasize improving employee benefits, perks, compensation, and schedules as a means to increase productivity. This approach reflects the belief ...

What happens when you have a winning product and/or business strategy but your managers have poor people skills? Lost opportunity is what happens. Failure to capitalize is what happens. Your business loses is what happens. Even the best business strategies do not implement themselves. They require communication, coordination, alignment, and efficiency. In other words, they require leaders with strong people ...

Meetings are important. For better or worse, most organizational decisions are still made in groups. Meetings are a ubiquitous element of organizational life even as teams are now often geographically dispersed and collaborating online as well as in person. A productive meeting energizes, coordinates and galvanizes a team. Dysfunctional meetings, on the other hand, lead not only to bad decisions, ...

Work environments have an abundance of stressors, but having a boss who behaves badly may be the worst. The experience of being treated unfairly or rudely is always unpleasant, but when it comes at the hands of someone who has significant power over your income and career it can be devastating. The problem is often compounded by the well-meaning, but ...

People who have a persistent propensity to complain, find fault and judge others harshly can sap your energy and optimism if you are not careful. One of my EAP clients recently compared the effect of a colleague’s unrelenting negativity to a toxic cloud of second hand smoke: irritating, suffocating, and pervasive. It got me thinking about how challenging it can ...

It was about an hour before I was supposed to “run” my first therapy group. The clients, ranging in age from 20 to 60, were in various stages of recovery from heroin addiction. I was 26 years old, had never run a group by myself, and was suddenly feeling a little panicky about the assignment. Among them, the group members ...

There is nothing better than an impending disaster to clarify the distinction between the essential and the trivial. When total annihilation is on the horizon no one is wasting any time worrying about whether it’s going to rain this weekend. The standard formula for disaster movies builds upon the stark choices offered by the threat of total calamity. In response ...

When I started working in the employee assistance profession, EAPs did not offer legal consultation services. If a distressed employee called us about a legal issue we could be sympathetic listeners and try to help them manage their anxiety about the problem, but we could not give them what they needed most which was immediate legal advice. I remember one ...

“Anger impedes our ability to be happy, because anger and happiness are incompatible” -Unknown Anger is a combustible emotion which leaves a trail of regret in its wake. The inappropriate expression of anger can destroy a marriage or a career. Unexpressed anger, on the other hand, leads to a different, but equally toxic, set of problems. It can fester and ...

Joan Venocchi wrote an op-ed piece in the Boston Globe last week about the curious case of Kelly Greenberg, the embattled head coach of the Boston University woman’s basketball team. It seems that her players just can’t agree on the question of whether she is a bully. Ms. Greenberg has been accused of driving four players to quit this year’s ...

“A skilled [feedback] giver is great, but mostly our lives are populated by everyone else, folks who aren’t so skilled, have their own issues, or are too busy to really give us the time we need. If you’re going to take charge of your own learning you’ve got to get good at learning from these people too. A skillful and ...

The next time I present a training program for supervisors about using the EAP to help manage performance, I will be referencing a news story that was reported a couple of weeks ago in the Detroit area media. The story focuses on a letter Carolyn Moceri, the City Treasurer of Warren, Michigan wrote to the Director of Human Resources requesting ...

Of all the complicated personal problems that employees bring to the workplace, none is more difficult for organizations to manage than drug and alcohol issues. Employee drug and alcohol problems pose uniquely troublesome challenges because the risks they pose to safety, health and quality are often obscured by employee deception and denial. Employees who are missing work or making errors ...

The year was 1971, my first as a school psychologist in Michigan’s Willow Run School District. On April 3, the eve of the third anniversary of Dr. Martin Luther King Jr.’s assassination, the Willow Run School Board met to consider its options for honoring the life and work of Dr. King.   Dr. R. Wiley Brownlee, the high school principal, ...

I am concerned about the escalating lack of civility that surrounds us in our everyday life. Incivility at work has many different forms. We see everything from the gossiping coworker to the intimidating bully. Then there are the supervisors who take credit for your work but never give credit and the managers who are dismissive and rude and will not ...

“For to be free is not merely to cast off one’s chains, but to live in a way that respects and enhances the freedom of others.” More than ninety heads of state, and tens of thousands of South Africans, met in a Soweto soccer stadium today to celebrate the life of Nelson Mandela. What accounts for the deep reverence we ...

Organizations face daunting challenges when it comes to effectively managing employees whose personal problems begin to interfere with their work performance. Just ask the city of Toronto. The headlines concerning Rob Ford, Toronto’s embattled mayor, have progressed from sensational to almost unprintable in just a matter of days. We have been deluged by a steady media stream of Mr. Ford’s ...

Meetings are the place where an organization can access the collective knowledge of its members to make the best possible tactical and strategic decisions. Meetings are the place where organizations can work out conflicts, coordinate individual efforts and get everyone on the same page.   Meetings are an inevitable, necessary and ubiquitous element of organizational life. To my knowledge, no ...

Today is the fiftieth anniversary of the Washington civil rights march and Dr. Martin Luther King’s iconic “I have a dream speech.” I have listened to that speech countless times and it never fails to inspire me. David Brooks wrote a wonderful tribute in the New York Times yesterday analyzing the leadership approach of Dr. King where “the idea was ...

In my role as an EAP consultant I have a front row seat for observing the damaging effects of workplace conflict on individuals and organizations. Destructive conflicts should not be confused with the constructive process of conflict that often propels creativity and innovation. Constructive conflict is based on a spirited competition of ideas and strategies and aims to improve the ...

When conflict becomes mean spirited and starts including personal attacks, group morale can quickly move to the dark side, the bane of every manager.  Recently I was asked to help two employees resolve a conflict that was having a negative impact on everyone around them.  Routine tasks were still getting done but the tension in the group cast a long ...

At around 9 am this past Friday (8/24) Jeffrey Johnson shot and killed his former coworker, Steven Ercolino, at the Hazan Import Co. in New York City. Minutes later the police shot and killed Mr. Johnson as he was attempting to leave the scene. Mr. Johnson, 58 years old, was laid off last year from his position as a clothing ...