Tagged: communication

Emotional Intelligence, Conflict & Business Outcomes

I can’t cite a source for the widely circulated statistic that “ten percent of conflicts are caused by a difference of opinion and 90% are caused by tone of voice”… [more]

The Connection Between Management Talent & Employee Performance

Many organizations try to boost employee productivity by using traditional analytic approaches which focus on strategic planning, goal setting and process efficiency measures. These methods reflect the belief that better… [more]

Frontline Managers, People Skills & EAPs: A Winning Formula for Improving Employee Engagement

What happens when you have a winning product and/or business strategy but your managers have poor people skills? Lost opportunity is what happens. Failure to capitalize is what happens. Your… [more]

Killer Work Stress: Enough is Known for Action

A new research study from Stanford University and the Harvard Business School has named workplace stress as a contributor to at least 120,000 deaths a year and up to $190… [more]