Author Archives: Mark Sagor

Emotional Intelligence, Conflict & Business Outcomes

I can’t cite a source for the widely circulated statistic that “ten percent of conflicts are caused by a difference of opinion and 90% are caused by tone of voice”… [more]

The Connection Between Management Talent & Employee Performance

Many organizations try to boost employee productivity by using traditional analytic approaches which focus on strategic planning, goal setting and process efficiency measures. These methods reflect the belief that better… [more]

Frontline Managers, People Skills & EAPs: A Winning Formula for Improving Employee Engagement

What happens when you have a winning product and/or business strategy but your managers have poor people skills? Lost opportunity is what happens. Failure to capitalize is what happens. Your… [more]

Killer Work Stress: Enough is Known for Action

A new research study from Stanford University and the Harvard Business School has named workplace stress as a contributor to at least 120,000 deaths a year and up to $190… [more]

Birthday Wishes

Today is my birthday. My mother enjoys telling me that I stood at the gate of our backyard inspecting the presents from guests to my second birthday party. She has… [more]

Act Like an Asteroid is Coming Your Way

There is nothing better than an impending disaster to clarify the distinction between the essential and the trivial. When total annihilation is on the horizon no one is wasting any… [more]

The Best Strategy To Reduce Stress & Anger In The Workplace

Workplaces with high levels of employee stress and anger are increasing their risk for many negative business outcomes including: Employee fatigue, concentration difficulties and diminished problem-solving abilities Diminished quality, productivity… [more]